Retail & E-commerce
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Turn browsers into buyers

From abandoned cart recovery to delivery updates, Tyra helps e-commerce businesses increase conversions, reduce support costs, and build customer loyalty through WhatsApp.

Why retailers choose Tyra

Where your customers are

Meet customers on WhatsApp where they spend hours daily. Get 98% open rates compared to 20% for email.

Recover abandoned carts

Automatically reach out to customers who left items in their cart. Recover up to 25% of abandoned purchases.

Real-time order updates

Keep customers informed with instant order confirmations, shipping updates, and delivery notifications.

Product inquiries

Answer questions about sizing, availability, and specifications instantly to help customers buy with confidence.

Personalized promotions

Send targeted offers based on purchase history and preferences. Drive repeat purchases with relevant deals.

Post-purchase support

Handle returns, exchanges, and support requests through conversational messaging customers love.

How retailers use Tyra

Order lifecycle

Keep customers informed at every step of their purchase journey.

  • Order confirmation with details
  • Payment received notification
  • Shipping confirmation with tracking
  • Out for delivery alerts
  • Delivery confirmation

Sales & marketing

Drive revenue with personalized, high-engagement messaging.

  • Abandoned cart recovery
  • Back-in-stock notifications
  • Flash sale announcements
  • Personalized product recommendations
  • Loyalty rewards and VIP offers

Customer service

Provide fast, convenient support that builds loyalty.

  • Product questions and sizing help
  • Order status inquiries
  • Return and exchange requests
  • Refund processing updates
  • Complaint resolution

Customer engagement

Build lasting relationships beyond the transaction.

  • Review and feedback requests
  • New collection announcements
  • Birthday and anniversary offers
  • Reorder reminders for consumables
  • Exclusive early access invites

Example conversation

Hi Emma! You left some items in your cart. Your Nike Air Max (Size 38) is still available. Complete your order now and get free shipping! 🛒
Oh thanks for reminding me! Is the white color still in stock?
Yes! White Size 38 is available. Here's your cart: nike.shop/cart/emma. Your free shipping code FREESHIP is auto-applied.
Perfect, just ordered! When will it arrive?
Order confirmed! 🎉 Expected delivery: Thursday 14 Dec. You'll receive tracking info once it ships. Thanks for shopping with us!

Ready to boost your sales?

Join retailers worldwide using Tyra to increase conversions and build customer loyalty.

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