Transform your guest communication
From booking confirmation to post-stay follow-up, Tyra helps hotels deliver exceptional guest experiences through WhatsApp - the channel your guests prefer.
Why hotels choose Tyra
Meet guests where they are
WhatsApp has 98% open rates compared to 20% for email. Reach your guests on the channel they actually use and respond to.
24/7 instant responses
Automated workflows handle common questions about check-in times, amenities, and directions - even when your front desk is busy.
Personalized guest experience
Access complete conversation history and guest preferences to deliver personalized service that creates loyal customers.
Increase positive reviews
Proactively check in with guests during their stay to resolve issues before they become negative reviews.
Drive direct bookings
Re-engage past guests with personalized offers and updates, reducing dependency on OTAs and their commissions.
Unified team inbox
Your entire team can manage guest conversations from one place, with clear ownership and no messages falling through the cracks.
How hotels use Tyra
Pre-arrival communication
Send booking confirmations, pre-arrival information, and upsell opportunities automatically.
- Booking confirmation with reservation details
- Pre-arrival message with check-in instructions
- Upsell room upgrades or early check-in
- Share directions and parking information
- Collect guest preferences before arrival
During the stay
Provide instant concierge service and proactively ensure guest satisfaction.
- Digital concierge for restaurant recommendations
- Room service ordering via WhatsApp
- Housekeeping and maintenance requests
- Mid-stay satisfaction check-in
- Local activity and tour bookings
Check-out & follow-up
Streamline departure and build long-term guest relationships.
- Express check-out via WhatsApp
- Automated feedback request
- Share invoice and receipt
- Request reviews on TripAdvisor/Google
- Thank you message with loyalty offer
Marketing & re-engagement
Turn one-time guests into repeat customers with targeted communication.
- Birthday and anniversary offers
- Seasonal promotions and packages
- Early access to special rates
- Event and holiday announcements
- Loyalty program updates
Example conversation
Frequently asked questions
Can guests message our hotel directly on WhatsApp?
Yes. Tyra gives your hotel a verified WhatsApp Business number where guests can reach you for bookings, concierge requests, or any question — 24/7.
How does Tyra help increase direct bookings?
Re-engage past guests with personalized offers and seasonal promotions via WhatsApp broadcasts. With 98% open rates, you reduce OTA dependency and commission costs.
Can multiple staff members manage conversations?
Absolutely. Tyra provides a unified team inbox where front desk, concierge, and management can all see and respond to guest messages with clear ownership.
Does Tyra integrate with our PMS?
Tyra offers API and webhook integrations that connect with popular property management systems. Contact us for details about your specific setup.
Is there a free trial?
Yes — start with a free trial, no credit card required. Book a 30-min demo and we'll walk you through the setup for your hotel.
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Ready to elevate your guest experience?
Join hotels using Tyra to deliver exceptional service through WhatsApp.